Coinbase is seeking a Complaints Analyst to join the Global Complaints team within Customer Experience. You will investigate and resolve consumer, regulatory, and litigation support complaints to deliver fair outcomes for Coinbase customers.
The role involves end-to-end ownership of cases in Salesforce, with meticulous record-keeping and timely responses. You will escalate complex issues, contribute to continuous improvement, and participate in calibration sessions.
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📌 Remote Complaints Analyst - Part-Time (Western Australia)
🏢 Ethos
📍 Western Australia
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