- SA Aquatic and Leisure Centre, Oaklands Park SA
- Adelaide Aquatic Centre, North Adelaide SA
The Frontline Supervisor is responsible for the day-to-day management of the frontline team, ensuring smooth operations at reception, membership services, and customer interactions. This role provides hands-on support to MSOs and CSOs, ensuring staff are delivering exceptional customer service and effectively handling enquiries, sales, and retention efforts.
- Exceptional customer service. With the ability to problem solve and communicate effectively with customers and team members.
- Strong sales and customer service background preferable in the fitness industry.
- Proficient computer skills - Microsoft Office - Outlook, Word, and Excel.
- Experience with handling cash, point of sale and EFTPOS transactions.
- Basic knowledge of CRM systems and customer management tools.
- Flexibility to pick up extra shifts as they arise when required.
- You must be reliable and able to work autonomously.
- Have a willingness to support others, work cooperatively as part of a team and be adaptable.
- Ability to coach and mentor junior staff.
- Be self-motivated with excellent personal presentation and a positive and professional attitude
- Previous experience working as a supervisor in a team environment, fostering a positive & qualified culture.
- Must have a pro-active attitude
- Attention to detail and accurate data entry skills
- Must be reliable, responsible & punctual
- Willingness to learn and ability to communicate effectively
- Ability to work in a diverse environment
- Work well under pressure
Qualifications
- Current National Police and Working with Children Checks
- Current Provide First Aid and CPR Certification
- Opportunities available to advance your career
- Access to all centre facilities as part of employment
- Access to employee Health & Wellness Programs
- Employee discounts on products
- Employee Assistance Program offering counselling and support services.
- Complimentary annual flu shots.
YMCA Aquatic and Event Services Ltd are proud to be a 2025 Circle Back Initiative Employer, we commit to respond to every applicant.
Please Note: Interviews may commence before the closing date.