SME Market Underwriter

Job Description

A current transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

We're looking for an SME Market Facing Underwriter to join our General Insurance team. In this role, you'll combine your commercial mindset, relationship-building skills and market presence to drive growth across our SME portfolio, helping brokers and customers access solutions that support their businesses with confidence. Based at the intersection of underwriting and business development, you'll play a key role in strengthening Zurich's position in the market while contributing to our continued digital transformation journey.

You will work closely with brokers, customers and internal stakeholders to create new opportunities, retain and grow existing business, and deliver exceptional service outcomes. This is an opportunity to make a visible impact, build meaningful relationships and shape the future growth of a market-leading portfolio.

You will also be responsible for the following:

- Develop and execute portfolio growth strategies to achieve financial and operational targets
- Build and maintain strong relationships with brokers, customers and key stakeholders
- Identify, develop and convert new business opportunities across target markets
- Provide market insights and competitor intelligence to support business performance
- Support broker engagement initiatives including presentations, webinars and communications
- Assess and underwrite risks within delegated authority and appetite guidelines

Key to your success – let’s grow together

You're a proactive and commercially minded skilled who enjoys building trusted relationships and finding solutions that create value for customers and partners. You thrive in a collaborative environment, embrace change with confidence and are motivated by achieving strong business outcomes while delivering excellent service.

In order to be successful, you will have the following:

- Experience in underwriting, insurance broking, claims or business development
- Proven ability to develop relationships and influence brokers, customers and stakeholders
- Demonstrated success achieving business goals,



growth targets or performance outcomes
- Strong commercial acumen and confidence identifying and converting new opportunities
- Excellent planning, organisational and time management skills
- Knowledge of SME, Commercial Motor, Marine or Business Packages insurance products is highly regarded

Belong. Zurich is here to support you

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

- Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
- Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full‑time employees.
- Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e‑voucher for your work‑from‑home setup (flex work – hybrid working), along with other great benefits through our Shine portal.
- Grow and thrive in your career with our award‑winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
- Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
- Take advantage of global mobility opportunities across more than 200 countries worldwide.
- Volunteer and work in our state‑of‑the‑art Green Star rated offices (when you are in the office) and dress for your day.
- We plant a tree for every new employee.
- Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

Working across 21 countries, DUAL has built a reputation as a specialist underwriting group and the market of choice for insurance intermediaries around the world. That’s how we have become one of the world’s largest international underwriting agencies (or MGAs) with US$3.4bn GWP.

DUAL is part of Howden, a leading global insurance group with employee ownership at its heart. Founded in 1994, it provides insurance, reinsurance and underwriting services to clients ranging from private individuals to the largest multinational companies.



The Group operates in 57 countries, employs over 24,000 people and manages premiums totalling US$50bn on behalf of its clients.

About the role

We’re looking for an Underwriter – Commercial to join our Brisbane Underwriting team.

Working alongside experienced underwriters, you’ll develop your technical underwriting capability across Financial Lines, General Liability and Accident & Health lines while building strong relationships with brokers and gaining exposure to a broad range of risks.

In this role, you will:

- Manage and service an SME renewal portfolio through the DUAL Webrater, our online tracking platform
- Build and maintain strong broker relationships through regular engagement and proactive communication
- Respond to broker enquiries and provide timely underwriting support
- Develop your underwriting knowledge and technical expertise across multiple product lines
- Support business development activities through broker outreach and relationship building

About you

- You may currently be a Policy Administrator, Insurance Administrator or Assistant Underwriter with 1-2 years' insurance experience and are looking to progress into a commercial underwriting role.
- You’ll bring:
- Experience in the insurance industry, ideally within a policy administration, insurance administration or assistant underwriting role
- A genuine interest in developing a career in underwriting
- Strong communication and relationship‑building skills, with confidence engaging brokers by phone
- Excellent customer service, organisation and attention to detail
- A proactive approach and willingness to learn

What do we offer in return?

A career that you define.

Of course, we offer a competitive range of rewards and benefits to support you, but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and the wider community.

Our culture: people first

Our core values dictate how we live and work. We’re a group with independence and people at its heart – and a home for talent with a unique culture: the biggest small company in the world.

Being a people‑first business has always been central to who we are. Our vision was to create an independent organisation with a distinctive culture that would survive and thrive through the people who shape it. Finding the most talented and entrepreneurial individuals to join the group has been, and will continue to be, key to our success.

Diversity and inclusion

At DUAL, our people are our greatest strength. We are committed to building an open and inclusive culture where everyone feels trusted and that they belong. We work to ensure all candidates, employees, clients and business partners are treated with fairness and respect.

We want every candidate to be able to bring their best to the recruitment process, so if you require reasonable accommodation at any stage, please let us know and we will work with you to provide appropriate support.

Permanent

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📌 Sme Market Underwriter (Brisbane)
🏢 Zurich Insurance
📍 Brisbane