Probe CX in Joondalup, WA is seeking a strategic Workforce Management skilled to lead the end-to-end WFM framework across forecasting, scheduling, and intraday governance. You will challenge legacy processes, build modern frameworks, and act as a trusted commercial advisor bridging data and operations.
You will mentor a team of Planners, Schedulers, and Real-Time Analysts, partner with Operations and clients, and ensure adherence to award requirements while driving capacity models and cost
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📌 Strategic Workforce Manager: Modernise & Lead WFM (City of Joondalup)
🏢 Probe CX
📍 City of Joondalup
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