Call Centre and Customer Service

Smithfield, Sydney, Australia

Customer Service Officer

Customer Service Officer – Smithfield

- $35-$40 per hour casual rate
- Monday to Friday
- 3 to 6 month project
- Smithfield Location

We are seeking an experienced Customer Service Officer with order processing & product support experience to join a large FMCG for 3-6 months. This is a great prospect for a CSO who is looking to be part of a professional team. This role is to start ASAP.

The successful candidate will be able to demonstrate the following key standards:

- Answer incoming telephone calls
- Order entry and processing
- Use of Warehouse Management Systems (WMS)
- Product support and enquiries
- Outward bound product promotion calls
- Customer support and issue resolution
- Coordinating and booking outward bound deliveries
- Professionally representing the business, being “face of the business”
- Provide assistance and support to Sales, Warehouse and Shipping teams
- Process Credit Card payments
- Process Credit Applications, maintain Customer Master Files




- Load and maintain Special Pricing Forms
- Open and backorder maintenance

Qualifications and Skills:

- Minimum 5 years Customer Service experience
- A strong understanding of Customer Service principles
- Be self-motivated, quick learner, with a can do attitude
- Excellent interpersonal skills
- Strong communication skills
- Administrative and organisational skills
- Polite and professional manner
- Attention to detail
- SAP Business One (B1) experience (preferred)
- WMS experience required
- Microsoft Office experience, especially Excel

Job Information

Job Reference: _
Salary: AU$35 - AU$40 per hour + super
Salary From: AU$35
Salary To: AU$40
Salary Type: hour
Consultant Name: Stuart Alpen
Job Industries: Call Centre and Customer Service
Job Locations: Smithfield, Sydney, Australia
Job Types: Temporary
Job Skills: Customer Service, order processing, data entry, claims officer

#J-18808-Ljbffr

📌 Customer Service Officer (Sydney)
🏢 Lp Commercial Photography
📍 Sydney