Yarra Valley Water is seeking a Case Manager to investigate and resolve customer enquiries and complaints related to water and sewer infrastructure. You will use established frameworks to manage cases from initial enquiry through to resolution, ensuring fair and timely outcomes.
The role emphasizes autonomous work, robust communication and negotiation skills, and collaboration across the business to drive continuous improvement and enhance the customer experience.
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📌 Hybrid Case Manager: Customer Resolution (Water) (Healesville)
🏢 Yarra Valley Water
📍 Healesville
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