Job Description

Reporting directly to the Revenue Manager, you will oversee the daily operations of the Reservations Department, ensuring efficient processes, exceptional guest service and strong revenue performance.

Key Responsibilities:

- Lead, motivate and support the Reservations team to achieve departmental objectives.

- Oversee and coordinate daily reservations operations to ensure accuracy and efficiency.

- Develop and implement effective reservation procedures and processes.

- Manage reservations through Opera PMS, GDS and other online booking systems.

- Work closely with the Revenue Manager to support revenue optimisation and financial objectives.

- Maintain accurate reservation records, reporting and system information.

- Build strong working relationships with internal departments and external stakeholders.

- Deliver exceptional guest service while ensuring operational excellence.

Qualifications

- Previous experience in hotel reservations, preferably in a supervisory or management role.

- Strong leadership, communication and interpersonal skills.

- Excellent organisational and time-management abilities.

- Proficiency in Opera PMS, GDS, Microsoft Office and Outlook.





- Strong analytical and problem-solving skills.

- Ability to manage multiple priorities in a fast-paced hotel environment.

- A customer-focused mindset with a flexible and proactive approach.

- Sound understanding of hotel operations, reservation processes and revenue management principles.

Additional Information

At Accor, we believe Hospitality is a Work of Heart.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

Benefits Your Way

- Work alongside experienced hospitality leaders.
- Endless career opportunities across Accor's global network.
- Discounted accommodation and Food & Beverage worldwide from day one.
- Access to the Accor Employee Assistance Program.
- Exclusive Accor partner perks and discounts.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. Reasonable adjustments are available throughout the recruitment process to support all applicants.

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📌 Reservations Manager (Sydney)
🏢 Accor
📍 Sydney