Knox City Council seeks a Customer Experience Specialist to lead data collection, analysis and interpretation to drive customer-focused improvements across the organisation. You will translate insights into actionable recommendations and embed customer-focused decision-making.
The role reports to the Head of Customer and Service Improvement and involves developing dashboards, running workshops, and delivering reporting that supports service excellence.
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📌 Customer Experience Insights Lead (Melbourne)
🏢 Council Jobs
📍 Melbourne
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