Gibson Freight is an Australian, family-owned & operated International Freight Forwarder and Customs Brokerage company with almost 50 years of industry experience. We are seeking a motivated Import Sea-Freight Operations Co-Ordinator to join our Melbourne team.
We specialise in international sports, events, and entertainment logistics, supported by a strong International Freight Forwarding division and a loyal base of import and export clients across diverse industries. This is an excellent opportunity for someone who thrives in a fast-paced environment and is looking to grow their expertise in the freight industry.
About the Role
We are looking for an enthusiastic Import Sea-Freight Operations Co-Ordinator to join our national team based in our MELBOURNEoffice.
We are specifically looking for an Import Operator with a minimum of 1-4 years of relevant industry experience.
Reporting to the Import Team Leader, you will control and organize activities in a small + savvy team relating to all types of Import Sea-Freight movements into all Australian base-ports. This will include the registration of pre-alerts and related cargo reporting steps, timely communication with Customers, Vendors, Agents, Customs and inter-company departments making sure of the most efficient result for the Customer and the Company.
Gibson Freight offer a fun, friendly and inclusive workplace environment.
Key Responsibilities
Processing Import consoles for LCL, FCL, BCN and FAK shipments
Cargo tracking, ensure data quality within systems and maintain regular communication to relevant stakeholders.
Maintain the customer relationship leading up to arrival with ongoing phone and email support as necessary.
Liaising and building rapport with all vendors and colleagues.
Coordinate tasks on the shipments to meet Import SOP company requirements.
Auto-rating of cost + revenue function on shipments in preparation for Customs team
Make certain any governmental reporting and filings timely.
Checking and posting credit or debit notes in advance
Preparing payments to Carriers
Arrange some interstate transport needs for S.A and W.A shipments.
Respond to customer queries and manage query resolution upon request.
Skills & Experience
Previous work experience within an international freight forwarding environment is essential.
Excellent presentation and effective written and verbal communications skills
Quality time management skills and high attention to detail
Be efficient with prioritising tasks which enable you to work autonomously.
Be a team player with a positive 'can do' attitude and have the ability to work in a fast-paced environment.
CargowiseOne & ICs knowledge essential
Microsoft Office (preferred but not essential)
Australian Driver’s License
Work rights in Australia
Personal Attributes
Driven, motivated, and eager to take ownership
Positive attitude with a willingness to learn
Solutions-focused and adaptable
Strong team player who can also work autonomously
Committed to delivering high levels of customer service
What We Offer
A reliable position with a privately owned, Australian company
Genuine opportunity to grow and shape your role
Supportive and collaborative team environment
Exposure to high-profile international sports and entertainment logistics
Fully integrated operations, including in-house transport, warehouse, and screening capabilities