Silver City Motors is part of the One SMG Group , and is a well-established multi-franchise dealership with a proud history in regional NSW. We currently represent KIA, Nissan, and GWM , and we are committed to delivering exceptional customer service across vehicle sales, service and parts.

About the Role

We are seeking a customer-focused, experienced Automotive Dealership Service Advisor to join our team.

As the link between our customers and workshop, you'll play a key role in ensuring a seamless service experience from booking through to vehicle handover. This is a quick-paced and rewarding role that combines customer service, coordination and problem-solving.

Key Responsibilities

- Deliver exceptional customer service and create a positive customer experience
- Manage service bookings and repair appointments - Multi task.
- Prepare repair orders and coordinate workshop activities
- Keep customers informed throughout the repair process
- Provide service estimates and explain recommended repairs
- Liaise with technicians, parts and management teams
- Conduct vehicle handovers and explain completed work




- Identify opportunities to enhance customer service and workshop efficiency

About You

- Has experience in a Service Advisor or customer-facing role
- Enjoys building relationships and delivering outstanding customer service
- Has strong organisational and time management skills
- Communicates confidently with customers and internal stakeholders
- Works well in a team environment for goal achievement
- Enjoys working within the automotive industry
- Is professional, reliable and well presented
- Has robust computer skills and can manage multiple priorities
- Experience with Era Power will be highly regarded
- Holds a current Driver's Licence and can obtain a National Police Check
- Wants to move from Senior technician / Workshop controller to Service advisor

What's on Offer?

- Ongoing training and development
- Supportive team culture and strong management support
- Stable, full time opportunity within a respected dealership.

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📌 Service Advisor (Broken Hill)
🏢 Silver City Motors
📍 Broken Hill