Our client is seeking a customer-focused Service Advisor to join their team in Moorabbin. This is a great opportunity for someone who enjoys working with people and helping customers navigate their vehicle servicing and repair needs.
About the role
As a key link between customers and the workshop, you’ll help create a smooth and positive service experience from the initial enquiry through to vehicle collection.
Key responsibilities
- Welcome customers and respond to enquiries about vehicle servicing and repairs
- Listen to customer concerns and gather clear information about their vehicles
- Coordinate service bookings and communicate requirements to the workshop team
- Keep customers updated on progress, timelines and any additional work identified
- Explain service recommendations and costs in a clear, approachable way
- Support a well-organised reception area and contribute to a positive customer experience
About you
- You communicate confidently and enjoy building rapport with customers
- You’re organised, attentive to detail and comfortable managing competing priorities
- You take a helpful, professional approach when resolving customer questions
- An interest in the automotive industry or previous customer service experience would be an advantage
If you enjoy delivering excellent service and would like to grow your experience in an automotive setting, this Moorabbin opportunity could be a strong next step.