Be part of a team of delivery specialists in creating the best digital experiences for our customers.

You’ll find yourself engaging with senior stakeholders across the business to ensure all parts of the features we deliver meet or exceed expectations as part of a complex financial system. You’ll be a part of a significant strategy to create and maintain Australia’s best web based digital platforms for quoting, selling and managing insurance policies. With a key focus being customer experience, the platforms allow our customers channel of choice without compromise of experience.

As a key member of a delivery team, the Business Analyst works closely with the Product Owner, development and other business functions to ensure any requirements are documented clearly and consistently. Ensuring they are fit for purpose, both within business needs and system constraints as part of collaboration with the delivery team.

Position Accountabilities

Achieve specific business performance outcomes through design and delivery of customer and business focused digital web solutions for quoting, selling, and managing insurance policies

Prioritisation and execution for key parts of a strategic delivery stream

Engage and perform key Agile duties with your delivery team; typically running workshops, estimation sessions and capturing detailed requirements

Actively participate, contribute, and execute against a Community of Practice to ensure alignment across the Business Analyst role in the delivery process

Ensure consistency of customer experience in a digital web format

Engage with senior business stakeholders to ensure solutions meet a complex set of business requirements





Work alongside a dedicated team and in coordination with a Product Owner to produce Requirements, Stories and Tasks for your delivery team

Facilitate workshops to determine requirements and suitability of solutions

Responsible for in depth analysis and creation of business specifications and solutions

What Experience You’ll Bring Qualifications and Experience

Previous experience in an Agile environment

Experience with large and complex technology stacks

Experience with Stakeholder engagement and management

Significant web e-commerce experience

In depth understanding of User Experience & Design (UX/UI) principles and practices

Financial and regulated industries

Organising and facilitating workshops

Location Toowong

Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.

Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.

The Benefits Of Working At A&G;

Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.





Access to A&G;’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of advantages, including:

Personalised rewards and peer-to-peer recognition

Exclusive discounts and savings across more than 600 top retailers

A comprehensive recognition program that celebrates milestones and achievements—helping you feel valued every step of the way

Work flexibility - with options to work from home two days per week.

Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.

Grow with us - we’ve got learning and professional development opportunities to suit everyone.

Give back - our A&G; Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.

Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.

Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.

Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About Us Auto & General (A&G;) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions

📌 Business Analyst (Brisbane)
🏢 Auto & General Australia
📍 Brisbane