The Coles Group in Australia is seeking a Senior Customer Lifecycle Manager to define and lead our CRM, customer lifecycle and below-the-line marketing strategy, partnering with teams across Marketing, Loyalty, Digital and Data to drive personalisation and growth.
You will oversee trade, brand, loyalty and broader communications, translate customer insights into a CRM roadmap, and shape our operating model while managing external partners to deliver measurable customer and business outcomes.
📌 Senior CRM (Australia)
🏢 The Coles Group
📍 Australia
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