Queensland Parliament is seeking an experienced Service Desk Coordinator to lead ICT operations, mentor staff and deliver client-focused technology services from Brisbane. You’ll coordinate day-to-day Service Desk activity, oversee L1/L2 support and incident management, and drive continual service improvements to enhance the client experience.
You will manage rosters, coach staff, and report on service performance while maintaining robust stakeholder engagement and ensuring high-quality, timely
📌 Service Desk Lead – ICT Support (Australia)
🏢 Queensland Parliament
📍 Australia
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