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Purpose As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests. Primary Responsibilities Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out Confidant in communicating with guests and colleagues to ensure cohesive collaboration Conquer challenges alongside guests, transforming dilemmas into success stories Promote hotel amenities and services by having a deep understanding of products and offerings Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge Display proficiency in accurately handling reservations and managing guest accounts Skills and Experience Previous experience in hotel front desk operations is a valuable asset Innovative approach to exceeding customer service expectations Skilled at collaborating within teams, as well as working independently Proven ability to multi task and thrive under pressure,



supported by strong organisational and time management skills Proficiency in both written and verbal communication Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something recent and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Guest Experience Host

POSITION REPORTS TO: Front Office Manager (direct line) & Regional GEH Manager (dotted line)

POSITIONS REPORTING TO THIS POSITION: Nil

KEY RELATIONSHIPS: Internal: Resort Operations & Sales teams External: Guests

PRIMARY OBJECTIVES: To actively contribute to the company vision of putting the world on vacation by working as a team to ensure: The generation and delivery of sales appointments of all guest types for the onsite sales team or via livestream The day-to-day operation of the front desk including greeting and registering of owners and guests, providing information to local area attractions, completion of all department related paperwork and using all communication equipment including telephones, facsimiles and computers.



Our Values are the HEART of Travel + Leisure, the beliefs of our global team that define what we recognize as important, meaningful and right: Hospitality - treating everyone like family Engagement - delivering our promise Accountability - owning our impact Respect - considering others in every interaction Teamwork - succeeding together PRINCIPAL RESPONSIBILITIES: Include but not limited to: Schedule onsite resident guests to Owner Updates or regular Club presentations, as appropriate, during the guest's stay at the resort property Meet the monthly tour budgets and penetration targets set by the Company Assist in the tour generation process to ensure that prospects meet the Company's tour qualification specifications Complete the relevant checklist pertaining to the shift being worked: AM shift checklist, Middle shift checklist & PM shift checklist Assist all owners and guests with the following (in accordance to the relevant policies): Pre call Greeting and welcome of guests with room escorts and porter service where suitable Follow up calls or courtesy calls. Provision of tourist information and bookings for restaurants, tours, etc Assisting owners in their rooms with general requests, troubleshooting problems in rooms and deliveries Perform all duties of the front desk as per the relevant shift checklist, including greeting owners and guests, registration, communications system monitoring, entering tour bookings into Salesforce, dispensing information, and portage of luggage, check in/out formalities, cash handling and balancing procedures, tour & travel enquiries/bookings, reservations, night audit procedures and telephone duties as required. Possess a thorough knowledge of the operation of all a

📌 Care Home Hospitality Specialist (Australia)
🏢 Bupa Australia
📍 Australia