Senior Change Advisor

Grade: 9/10 - The package includes base salary ranging from $133,348 to $146,945 plus employer superannuation contributions and annual leave loading
Duration: Full-time (35 hrs per week), Temporary 11 months
Location: Parramatta / Haymarket. In-office attendance is required in line with Department of Customer Service (DCS) workplace expectations

Be Part of the Future of Fair Trading

At NSW Fair Trading, we've been on an exciting journey of transformation, reimagining how we deliver for the people and communities of NSW. We're creating a more modern, responsive, and customer-focused Fair Trading, one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes for the communities we serve. This is an exciting opportunity to join our Community Engagement team and help shape how Fair Trading connects with communities across NSW.

If you're someone who:

- Enjoys building meaningful relationships and partnerships
- Can see the bigger picture and connect strategic priorities to community needs
- Thrives on developing new ideas and turning them into practical outcomes
- Is motivated by creating positive community impact... then there's a place for you in our future.

About the team

NSW Fair Trading is responsible for the administration of property and consumer protection laws in NSW. The Fair Trading Digital team works collaboratively with key internal and external stakeholders to provide the best digital solutions for our customers.

About the role

Fair Trading Digital is implementing a multi-year Digital Modernisation Program to transform how services are delivered,



improve customer and employee experiences, and modernise business processes through innovative digital solutions. We are looking for an experienced Senior Advisor Change to support the successful delivery of this significant transformation program. Working with the Principal Change Manager and cross-functional project teams, you will drive stakeholder engagement, business readiness, communications, training and adoption activities to ensure lasting change outcomes.

Key Responsibilities

- Planning and delivering change management activities that prepare impacted stakeholders for transition, minimise disruption and maximise adoption of new digital solutions.
- Lead the development and implementation of change management strategies and plans.
- Undertake stakeholder and change impact assessments to identify impacts, risks and adoption requirements.
- Develop and deliver communication, engagement and business readiness plans aligned to program milestones.
- Design and coordinate stakeholder engagement activities, workshops and consultation sessions.
- Work closely with project teams to embed change management activities within project delivery plans.




- Develop training and learning approaches that support successful adoption of new digital tools and processes.
- Monitor organisational readiness and adoption metrics and recommend intervention strategies where required.
- Identify and manage change-related risks, issues and dependencies across the program.
- Prepare executive-level reporting, briefing materials and presentations for governance forums and senior stakeholders.
- Support transition and go-live activities to ensure sustainable business outcomes and benefits realisation.

About You

You are an experienced change professional who understands the challenges of delivering digital and business transformation initiatives in complex environments.

You will bring:

- Proven experience delivering organisational change management for large-scale digital, technology or business transformation programs.
- Experience supporting system implementations, process redesign, digitisation initiatives or enterprise technology projects.
- Robust understanding of change management methodologies, frameworks and best practices.
- Demonstrated ability to influence and engage senior stakeholders, project teams and frontline employees.
- Experience developing communication, engagement, training and business readiness strategies.
- Exceptional stakeholder management, facilitation and relationship-building skills.
- Strong analytical and problem-solving capabilities with the ability to translate complex information into practical change solutions.
- Excellent written and verbal communication skills, including preparation of executive briefings, reports and presentations.

Ideal Experience

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📌 Senior Change Advisor (Australia)
🏢 NSW Department of Customer Service
📍 Australia