TAG is looking for an experienced Q-SYS Technical Support Specialist to join our highly collaborative, agile national team. We believe our customer relationships are the true driver of our business success. Because of this, our entire department stays actively engaged on the front lines, ensuring every customer gets the same high level of care regardless of the inquiry.

In this role, you will handle the full spectrum of technical support, from answering quick, day-to-day phone calls to diving deep into complex fault-finding, identifying bugs, and managing manufacturer escalations. If you want to build a long-term career in an environment where technical excellence, exceptional service, and teamwork go hand-in-hand, this is the role for you.

What You'll Do

Engage directly with customers via phone and email for both routine inquiries and advanced troubleshooting, recognizing that responsive, front-line service builds lasting relationships.

Take ownership of advanced Q-SYS audio, video, and control issues, isolating system bugs, and handling direct manufacturer escalations when required.

Guide customers and integrators through tough post-deployment challenges, actively troubleshooting AV-over-IP networking, multicast traffic, and switch configurations.

Occasionally travel in office to provide hands-on support, system diagnostics, and advanced troubleshooting for complex deployments.

Work seamlessly with the rest of the national support team, covering all bases and jumping in wherever help is needed on the day to keep our customers moving.

About You

You like fixing things,



understanding exactly how networked systems talk to each other, and taking pride in being a reliable technical resource.

Customer-Focused & Agile: You know that foundational support is just as critical as high-level problem-solving. You are just as happy jumping on a standard support call to look after a customer as you are deep-diving into a complex fault.

Technical Chops: Real-world experience within the professional audio or AV industry is essential. While a deep understanding of complex IT networks is not required, a baseline knowledge of AV-over-IP concepts (like multicast, IGMP, QoS, and PTP) is highly desirable, and an active, genuine desire to build your networking expertise is a must.

Analytical Mind: You enjoy the puzzle, tracing faults logically through a multi-layered system.

Clear Communicator: You stay cool under pressure and easily translate tech-speak into practical, easy-to-follow steps for end-users.

Dedication to the Craft: You find genuine satisfaction in problem-solving and customer success, and want to keep sharpening your troubleshooting skills over a dedicated support career.

What We Offer

Mentorship and escalation support from a deeply technical, hands-on leadership team.

Full Q-SYS training and ongoing certification support so you stay at the top of your game.

Hands-on work with some of the best professional AV tech in the industry.

A solid, supportive team environment where knowledge sharing and mutual support are part of the daily routine.

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📌 Q-SYS Support Technician (Sydney)
🏢 Tag Pte
📍 Sydney