07 Nov
|
Australian Financial Complaints Authority
|
Melbourne
07 Nov
Australian Financial Complaints Authority
Melbourne
Australian Financial Complaints Authority Limited seeks a Dispute Resolution Specialist to investigate and resolve scam complaints under the Scams Prevention Framework. You will reconstruct scam transactions, assess conduct against SPF obligations, and reach fair outcomes through negotiation, conciliation, or preliminary assessments.
You will manage a caseload with a focus on trauma-informed, human-centred consumer engagement, escalating where needed and ensuring accurate, timely communications
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📌 Scams Dispute Resolution Specialist – Hybrid (Melbourne)
🏢 Australian Financial Complaints Authority
📍 Melbourne