- 01/4/26
- Audio Visual & ICT
- Gold Coast
- Permanent / Full Time

Technical Support Technician (AV / Automation)

Arundel, Gold Coast | Up to $100K + Super

Are you an AV technician who enjoys solving problems — not just installing systems?

A well-established control systems and AV solutions business, is looking for a Technical Support Technician to join their growing team on the Gold Coast.

This is an office-based role supporting integrators and clients across Australia with high-end AV, lighting, and automation systems.

About the Company

Been operating for over 15 years and is a trusted wholesaler of control systems, lighting, and AV automation solutions. With a tight-knit team they pride themselves on technical expertise, strong client relationships, and long-term industry presence.

About the Role

This is a hands‑on technical support role where you’ll be the go‑to person for troubleshooting and assisting clients.

Day-to-day responsibilities

- Providing phone and email support to customers




- Remote login troubleshooting of AV and automation systems
- Diagnosing technical issues and guiding clients to resolution
- Supporting integrators with system setup and performance issues

What We’re Looking For

We’re open to different backgrounds — but you must have real AV experience.

- Experience in Audio Visual (AV) systems (essential)
- Exposure to home automation or building automation (highly regarded)
- Strong troubleshooting and problem‑solving skills
- Confidence communicating with clients and installers
- Ability to work independently in an office‑based support role

Benefits

- Work with a respected, established business in the AV industry
- Be part of a small, highly technical team
- Stable, long‑term opportunity with career growth
- Market-competitive salary based on experience (Up to $100K + super)
- Gold Coast location (Arundel office)

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📌 Technical Support Technician (City of Gold Coast)
🏢 Audio Visual & ICT
📍 City of Gold Coast