Serves as the engineering Subject Matter Expert (SME) for all data center delivery process related to maintenance and repair of critical infrastructure from liquid to chip. Leads and executes the needed efforts related to change management, administration and performing maintenance and repair in mission critical environments. Focus on representing needs of consultation for deployment for current delivery/capacity. Operates with the highest autonomy to drive reliability, safety, compliance, and efficiency across global sites, setting standards and governance for design, operations, maintenance, commissioning, and change management. Serves as the principal engineering escalation point for novel and complex and ambiguous issues spanning electrical, mechanical, and controls systems; formulates advanced, scalable solutions that reduce risk and elevate service uptime, cost efficiency, and operational maturity. Influences multi-year planning and portfolio decisions across design, construction, commissioning, and operations; harmonizes practices across regions and vendors, and represents the function in executive discussions and post-incident reviews.

Responsibilities
Key Responsibilities
Critical Environment Maintenance Support:
-Define and govern enterprise standards for preventive and predictive maintenance across electrical, mechanical, liquid to chip, and life-safety systems; ensure consistent execution and documentation across all sites.
-Lead advanced diagnostics for systemic reliability issues; drive remediation programs that eliminate recurring failure modes and materially improve site availability and energy efficiency.
-Set performance targets and reliability KPIs; establish dashboards and audits to validate adherence to SLAs and regulatory requirements.




Incident Management and Operation Improvement:
-Lead high-severity incident response across regions; coordinate rapid stabilization, stakeholder communications, and executive updates; ensure durable corrective and preventive actions are implemented at scale.
-Institutionalize standardized root cause analysis (RCA) methodologies and CAPA governance; track cross-site action closure and effectiveness.
-Develop and maintain enterprise emergency operations plans; run simulation exercises and implement continuous improvements based on lessons learned.
Site Commissioning and Build:
-Lead technical oversight for site assessments, design reviews, uptime requirements, commissioning strategy, and integrated systems testing on high-priority builds and retrofits.
-Approve commissioning documentation and acceptance criteria; validate performance against design intent, reliability targets, and maintainability standards before handover.
-Drive cross-functional alignment (design, construction, commissioning, operations) to integrate new systems with existing infrastructure and tooling.
Data Center Operations Management:
-Serve as principal SME for complex and novel scenarios in operations of mission-critical systems (power, cooling, BAS, fire/life safety); leads CAB process for change management and operational readiness for upgrades and expansion.
Govern operational procedures,



MOP/SOP/EOP standards, and access controls; ensure safe work practices and audit readiness across all facilities.
Align operations with capacity, performance, and sustainability objectives; oversee optimization initiatives that reduce PUE, improve utilization, and control operating costs.
Provides SME technical support for contract negotiations including generation and review of contracts, change orders and due diligence validation.
Engineering Design, Leadership, and Governance:
-Define and maintain best-in-class policies, technical standards, and playbooks; chair engineering review boards and the process for high-risk changes.
Provide senior engineering guidance for complex design challenges, lifecycle strategies, and modernization roadmaps (e.g., controls upgrades, UPS/generator strategies, cooling transformations).
Prepare and review technical reports and business cases that guide investment decisions and long-horizon planning.
Training and Knowledge Sharing:
-Define competency standards and training curricula for facilities teams and partners; mentor senior engineers and lead cross-site knowledge-sharing forums.
Develop and deliver advanced training on complex systems, incident response, and change management; certify proficiency for high-risk procedures.
Publish lessons learned and best practices from RCAs, commissioning, and optimization programs to uplift global operational maturity.
Additional Responsibilities (as needed)
Colocation Vendor Management:
-Spearheads collaboration with design, facility engineering, and operations teams to validate fdesigns, influence decision-making, and ensure tenant improvement works alignment

📌 Senior Data Center Investigator (Australia)
🏢 Pinkerton
📍 Australia