EOI - Digital Service Representative November

Expression of Interest – Internal Trainees, Service NSW

This EOI is open exclusively to Service NSW trainees who have successfully completed their traineeship.

SNSW Clerk Grade: 2/3

Service Centre Roles: Digital Service Representative

Please note: Not all trainees will be eligible to apply for this Expression of Interest. Eligibility is subject to meeting the requirements of GSE Rule 26.

About the roles

Service Centre: Digital Service Representative

Provide face-to-face customer service and support, autonomously assisting customers with enquiries, identifying their needs, and connecting them with appropriate services and solutions. Deliver a positive customer experience through professional, efficient, and customer-focused interactions while working independently and taking ownership of customer outcomes.

Salary Grade 2/3, with the base salary for this role startingat 64,375 base plus superannuation

Careers at Department of Customer Service

A career at the Department ofCustomer Service (DCS) gives you the opportunity to help improve government services and be part of reformthat advantages people across NSW. We are focused on delivering excellent customer service, digitaltransformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusiveworkplace





The strength of our workforce lies in its diversity and embracingdifference, while the key to our success is leveraging the contributions of employees with differentbackgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

Enquiries

For enquiries relating to eligibility please email at [email protected]. For enquiries relating to recruitment process please email at [email protected]. For enquiries relating to recruitment please contact Vanessa Caulfield via [email protected].

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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📌 EOI - Digital Service Representative November (Sydney)
🏢 Narooma
📍 Sydney