Bellroy is seeking a Customer Service Manager to elevate support standards across channels and teams in Melbourne. You will design quality checks, coach leaders, and lead escalation handling with a focus on learning and consistency, while coordinating global teams under the Customer Support Director.
You’ll run QA processes, deliver training, and publish a regular update newsletter to keep everyone aligned with brand and process changes. Hybrid work is available.
📌 Customer Experience (Australia)
🏢 Bellroy
📍 Australia
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