Unitywater is seeking a Head of Customer Service for a 12-month max-term contract to lead and develop the Customer Service function within the Customer Experience unit. The role focuses on resolving complex customer issues, coaching leaders, and driving a high-quality, consistent service across contact centres and related teams.
You will build solid cross‑functional relationships, navigate sensitive escalations, and guide improvements to processes while balancing customer needs with commercial
📌 Head of Customer Experience (Australia)
🏢 Unitywater
📍 Australia
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