DXC Technology Adelaide is seeking a hands-on Lead for the Service Desk to oversee day-to-day operations, drive performance and ensure customer outcomes meet agreed SLAs. You will lead Service Desk Analysts, Team Leads and Quality Analysts, manage call queues, rostering, and capacity planning, and coordinate with stakeholders on risks, escalations and service reviews.
The role focuses on continuous improvement, knowledge management and change readiness, delivering high-quality service in a
📌 Service Desk Team Lead (Australia)
🏢 DXC Technology
📍 Australia
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