Percepta is seeking a Senior Customer Liaison Specialist in Melbourne to lead complex customer cases involving alleged vehicle faults, damage, and potential legal or tribunal actions. You will provide specialist technical input, coordinate investigations and support Ford Legal and other stakeholders within a structured, risk-aware framework.
This senior role includes direct responsibility for two team members, mentoring and ensuring quality case records, timelines and regulatory compliance
📌 Senior Vehicle Claims (Australia)
🏢 Percepta
📍 Australia
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