Latitude is seeking a Fraud Specialist – Scams to investigate scam-related matters, protect vulnerable customers, and balance customer care with risk mitigation. This role emphasizes regulatory compliance, empathy, and thorough decision-making.
You will conduct investigations, review fraud and dispute claims, analyze typologies, and engage with customers— including those in hardship— to determine appropriate outcomes. Collaboration with internal and external partners is essential.
📌 Scam Investigator (Australia)
🏢 Latitude
📍 Australia
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