National Gallery learning programs celebrate creative practice and provide audiences across Australia with opportunities to engage with art, artists, stories and ideas. Volunteers make an important contribution to these programs. The Volunteer and Tours Program Coordinator coordinates the Learning team’s volunteer program. This includes the Voluntary Guides, who deliver daily tours of the national collection and exhibitions, and volunteers supporting engagement spaces, access programs and other learning programs. The Volunteer and Tours Program Coordinator is the primary operational contact for Learning volunteers. The role is responsible for coordinating for volunteer training, meetings and events, working with curators to coordinate curatorial talks and exhibition walk-throughs that prepare volunteers for each new exhibition. The role also coordinates the daily tours program including guided tour bookings and provides daily support to Voluntary Guides on weekdays The role contributes ideas for new tour formats and volunteer opportunities that connect audiences with the National Gallery’s artistic program and supports their trial, evaluation and implementation. The Volunteer and Tours Program Coordinator recruits, onboards, rosters and supports volunteers, and works with Program Convenors to match volunteers to program needs. The role also provides administrative support to the Guides Executive, including coordinating meeting logistics and distributing agendas, papers and communications to guides. The Volunteer and Tours Program Coordinator maintains the systems that support the volunteer program, including information management system, Better Impact, and contributes to reporting and evaluation. The role coordinates ticketing requirements for tours and tickets in Tessitura, builds and updates tour pages in Wagtail, and contributes to reporting and evaluation. The role will undertake training in the National Gallery’s Creative Learning Approach.



The position reports to the Operations Coordinator and works closely with the Public Programs Manager, who sets the strategic direction for the volunteer program and leads the relationship with the Guides Executive. The role also works closely with teams across the Gallery including Marketing, Curatorial, Exhibitions and Visitor Experience. This is an ongoing, full time position. Some weekend and evening work is required.

In accordance with the APS 4 work level standards, you will have the following key responsibilities:

- Coordinate the Learning volunteer program, including recruitment, onboarding, rostering and records for volunteers supporting tours, engagement spaces, access programs and other learning programs.
- Coordinate volunteer training, meetings and events, from planning and set-up through to delivery and debrief.
- Work with curators to coordinate and host curatorial talks and exhibition walk-throughs for volunteers.
- Support continuous improvement including coordinating training, gathering feedback and supporting peer learning among volunteers.
- Coordinate the daily tours program and group tour bookings, support the trial and evaluation of new tour formats and work closely with the Marketing team on tourism opportunities.
- Provide on-the-day support to volunteers during weekdays.
- Coordinate volunteer communications and provide administrative support for Guides Executive and guides meetings, including logistics and distributing papers.
- Coordinate tour builds in Tessitura, build and update tour pages in Wagtail, maintain Better Impact, and report on attendance and feedback.
- Contribute to risk assessments and implement risk management practices for volunteer activities, including incident reporting.
- Work with the Public Programs Manager and Operations Coordinator to review processes and procedures. Support the Voluntary Guides through periods of change as required.
- Participate in training in the Creative Learning Approach and in collaborative planning with the Learning team.
- Support the delivery of Learning programs and events as required and contribute to a collegiate team culture and work health and safety.

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📌 Volunteer and Tours Program Coordinator (Parkes)
🏢 National Gallery of Australia
📍 Parkes