NSW Department of Communities and Justice – Parramatta NSW

Business Analyst
Service Delivery and Assurance Hub
HOMES NSW

Location: Parramatta

Employment Type: Ongoing Full Time Opportunity - Clerk Grade 7/8

Salary: $116,981 to $129,492, plus superannuation and annual leave loading

Your role

Join Homes NSW and help drive better outcomes for communities across NSW through the power of data and insights.

As a Business Analyst - Data & Reporting, you'll play a key role in transforming complex data into meaningful information that supports evidence-based decision-making across one of Australia's largest social housing providers. Your work will help inform service delivery, improve customer outcomes and support strategic priorities across the organisation.

Working within the Service Delivery and Assurance Hub (SDAH), you'll partner with a diverse range of stakeholders to deliver reporting, analyse performance trends, identify opportunities for improvement and provide insights that influence both operational and strategic decision-making.

This is an exciting opportunity for a curious and analytical professional who enjoys solving problems, working with data and contributing to initiatives that make a genuine difference to people and communities.

What you'll do

- Analyse, interpret and report on complex datasets to provide meaningful insights that support service delivery, performance improvement and customer outcomes.
- Develop reports, dashboards and performance measures that help leaders make informed decisions and monitor organisational performance.
- Support the design, implementation and ongoing improvement of reporting frameworks,



governance processes and business practices.
- Identify trends, emerging issues and opportunities through data analysis and provide practical, evidence-based recommendations.
- Contribute to the development and maintenance of core datasets that support organisational reporting and analysis requirements.
- Work collaboratively with stakeholders to understand business needs and translate data into actionable insights.
- Provide technical support, advice and capability-building to improve data literacy and reporting capability across the organisation.
- Monitor data quality and contribute to initiatives that improve the accuracy, consistency and reliability of organisational information.
- Work as part of a supportive and collaborative team that values innovation, knowledge sharing and continuous improvement.

What we're looking for

We're looking for someone who is passionate about data, enjoys solving complex problems and can communicate insights in a way that drives action.

You will bring:

- Strong analytical and problem-solving skills, with the ability to interpret complex information and provide evidence-based insights and recommendations.
- Advanced Microsoft Excel skills, including the use of formulas, pivot tables,



charts and data analysis tools.
- Experience analysing data and producing reports that support business improvement and informed decision-making.
- Strong attention to detail and a commitment to delivering accurate, reliable and high-quality work.
- Excellent organisational skills, with the ability to manage competing priorities and deliver outcomes within agreed timeframes.
- Well-developed communication and stakeholder engagement skills, with the ability to explain technical information to a variety of audiences.
- A collaborative approach and the ability to work effectively both independently and as part of a team.

Experience in the following will be highly regarded:

- Experience using data and reporting tools such as Tableau, FMS (Feedback Management System), EMITE or similar
- Knowledge of Homes NSW systems, data environments and housing processes
- Experience viewing, running and interpreting reports in HOMES Business Objects and/or EDW Business Objects with the ability to create and modify reports would be highly regarded
- Experience working with housing, access and demand, or tenancy related data and systems

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

Download the role description.

What We Offer

We offer a variety of perks, including:

- A challenging and rewarding career
- Flexible,

📌 Business Analyst (Australia)
🏢 Nsw Department Of Communities And Justice
📍 Australia