Job Description

The Team Leader is responsible for leading a dedicated claims team within the state, operating under the guidance of the State Manager. The role focuses on day‑to‑day leadership, claims management oversight, coaching, and ensuring compliance while fostering a strong culture of customer service and teamwork. This is a 12‑month Fixed Term Contract, with an opportunity to explore permanent roles within DXC.

Key Responsibilities

- People Management
- Lead and manage a claims team, ensuring high performance and continuous development.
- Coach and mentor team members to improve skills, knowledge, and claim outcomes.
- Cultivate a positive, accountable, and collaborative team environment that supports engagement and professional growth.

- Claims Management

- Understand all self‑insurance and business requirements for effective case management within the Woolworths account.
- Provide expert technical support to the team, ensuring accurate and timely claim decisions aligned with legislative and regulatory requirements.
- Oversee the end‑to‑end processing of workers’ compensation claims, ensuring compliance with regulations and company policies.

- Customer Service

- Respond promptly and professionally to phone calls and queries from key stakeholders, ensuring high‑quality customer service.
- Foster a customer‑focused culture within the team, ensuring injured workers and employers are treated with respect, transparency, and empathy throughout the claims process.
- Provide guidance and support to Case Managers in managing challenging stakeholder interactions, promoting clear, professional, and consistent communication.

- Risk and Compliance

- Ensure strict compliance with all applicable workers’ compensation legislation, self‑insurance requirements, and organisational policies.
- Maintain up‑to‑date knowledge of relevant legislative and regulatory changes and ensure this is communicated effectively within the team.
- Proactively identify potential risks and manage risks related to claims and collaborate on mitigation strategies.





- Teamwork & Coaching

- Contribute to a positive, supportive team environment that fosters open communication, shared learning, and collective accountability.
- Share expertise by providing training and coaching, ensuring the team stays up to date with current laws, best practices in claims management, customer service, and compliance.
- Lead and facilitate team meetings, training sessions, and continuous improvement initiatives to drive team development.

The Skills You’ll Bring

- Education
- Territory or relevant qualification in a health or related field (highly desirable).

- Experience

- Demonstrated experience leading teams within self‑insured workers’ compensation schemes or similar environments.
- Proven expertise in managing workers’ compensation claims under self‑insurance frameworks, including compliance with relevant legislation and internal policies.
- Strong case management experience with the ability to drive successful claims outcomes while balancing cost control and team member wellbeing.
- Experience thriving in a challenging and energetic role that requires adaptability to evolving regulatory and operational changes.

- Skills

- Excellent problem‑solving, negotiation, and decision‑making abilities.
- Ability to adapt quickly and effectively to change in a complex, fast‑paced environment.
- Strong knowledge of medical and paramedical terminology and injury treatment processes.
- Proven conflict resolution and communication skills, both written and verbal.
- Proficiency with claims management IT systems and relevant applications.

Benefits and Culture

- Extensive resources to support onboarding and continual development, including DXC University.
- Reward for referrals: bring your friends and family to work at DXC.
- Flexible leave options, including purchased leave, to give you more time for the things you love.
- Volunteer days for charitable and emergency services giving back.
- Employee Assistance Program supporting wellbeing.
- Novated leasing, discounted health insurance, paid parental leave and other discounts.

Equal Opportunity Employer

DXC is proud to

📌 Worker's Compensation Team Leader (Australia)
🏢 DXC Technology
📍 Australia