Are you the type of IT professional who refuses to settle for a quick fix and wants to understand the why behind every issue? At Lovisa, we're looking for a hands‑on IT Support Engineer to help keep our global retail operations running smoothly. This role goes beyond ticket management. You'll take ownership of complex technical issues, identify root causes, implement lasting solutions and contribute to improving the technology experience across our stores, offices and distribution centres worldwide. If you enjoy solving problems, working across a broad technology landscape and making a visible impact in a fast‑paced retail environment, we'd love to hear from you.
About The Role
As a key member of our IT team, you'll provide Level 2 support across our global business and work with a wide range of technologies including:
- Microsoft 365, Active Directory and Entra ID
- Windows devices and endpoint management
- Retail Point‑of‑Sale (POS) systems and peripherals
- EFTPOS and payment terminal connectivity
- LAN, WAN, Wi‑Fi and ISP services
- Mobile devices and MDM solutions
- Store technology, networking and infrastructure
You’ll also:
- Own incidents from investigation through to resolution
- Perform structured troubleshooting and root cause analysis
- Partner with vendors, service providers and technical teams
- Support current store openings, relocations and refurbishments
- Contribute to IT projects and continuous improvement initiatives
- Help improve reliability, performance and operational efficiency across our technology environment
About you
- 3+ years' experience in IT Support, Infrastructure Support, Systems Support or a similar role
- Strong experience supporting Microsoft 365, Active Directory and Entra ID
- Solid troubleshooting skills across Windows, networking and endpoint technologies
- Experience working with POS systems, payment terminals or retail technology
- Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, Wi‑Fi and internet connectivity
- Excellent problem‑solving skills and a proactive mindset
- The ability to communicate technical concepts clearly to both technical and non‑technical stakeholders
Bonus Points For Experience With
- Microsoft Intune and Mobile Device Management
- Cisco or Meraki networking technologies
- Multi‑site retail environments
- Warehouse or distribution centre technology
- ITIL practices and certifications
You Are
- Naturally curious and love solving complex problems
- Comfortable taking ownership and seeing issues through to completion
#J-18808-Ljbffr
📌 IT Support Engineer (Melbourne)
🏢 Lovisa
📍 Melbourne
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