The first voice a client hears when something breaks. Fast, calm, accurate triage that keeps small issues from becoming outages.
Responsibilities
- Respond to inbound tickets, calls and chat requests within agreed service levels
- Diagnose and resolve first-line hardware, software and account issues
- Escalate complex faults to the IT Analyst or Cybersecurity team with explicit context
- Keep ticket records current so every issue has a traceable history
- Guide non-technical users through fixes without the jargon
What we're looking for
- Prior experience in a helpdesk, service desk or customer support role
- Familiarity with Windows, macOS and common productivity software
- Certificate or diploma in IT support (desirable, not required)
📌 IT Helpdesk Officer (Australia)
🏢 Prestige Consulting Services
📍 Australia
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