Customer Care Specialist - Home and Community Services

Location: Hunters Hill

Contract type: Permanent

Position: Full Time

Pay rate: $42 per hour + superannuation

Up to $18,550 tax free with Not‑for‑profit salary packaging

Job Description:

- Responding to client, community worker, and staff enquiries via phone, email, and digital channels.
- Providing first‑contact resolution for enquiries, feedback, and complaints, escalating when required.
- Supporting rostering enquiries, care plan questions, welfare checks, and service coordination requests.
- Assisting with incident management, login issues, and service delivery support.
- Accurately documenting all customer interactions and maintaining client records.
- Ensuring compliance with Aged Care Quality Standards,



Support at Home requirements, and organisational policies.
- Maintaining confidentiality and managing incidents, complaints, and hazards appropriately.

Competitive salary

Not‑for‑profit tax benefits so you pay less tax

Fitness Passport discounted gym advantages

Paid Parental leave

Long Service leave after 5 years

A values‑based organisation that welcomes applicants from all faiths and backgrounds

Choose Catholic Healthcare where you can make a positive impact and be well rewarded.

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📌 Assistant Advisor (Sydney)
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📍 Sydney