At STAR Community Services, we believe access to transport means access to independence, connection, and opportunity. We're seeking an organised and proactive Transport Services Officer to coordinate the day-to-day delivery of community transport services from our Cleveland office.

This is more than an administration role. You'll be at the centre of our transport operations, coordinating bookings, supporting drivers and volunteers, managing schedules, and helping ensure people across our community can access the services and supports they need.

If you're highly organised, thrive in a fast-paced environment, and enjoy making a real difference behind the scenes, we'd love to hear from you.

What You'll Be Doing

As our Transport Services Officer, you'll play a vital role in ensuring safe, reliable, and efficient transport services by:

Coordinating transport bookings and client requests

Scheduling daily transport runs and managing dispatch activities

Supporting drivers, volunteers, and transport administration staff

Responding to operational changes and resolving scheduling issues

Maintaining fleet, driver, servicing, registration, and compliance records

Preparing manifests, reports, and operational documentation

Communicating with clients, carers, staff, volunteers, and stakeholders

Contributing to continuous improvement and service quality initiatives

About You

You are someone who enjoys juggling multiple priorities, solving problems, and delivering exceptional customer service.

To be successful in this role,



you will have:

Experience in administration, customer service, scheduling, rostering, transport coordination, or operational support

Strong organisational skills and attention to detail

Experience using scheduling, rostering, dispatch, or client management systems

Excellent communication and relationship-building skills

Confidence making decisions within established procedures

Strong computer skills, including Microsoft Office and database systems

A commitment to person-centred service delivery and teamwork

Experience in community transport, aged care, disability, or community services

Understanding of government-funded community service programs

Certificate III or IV in Business, Administration, Community Services, Logistics, or a related field

Why Join STAR?

Salary Packaging Benefits

Full-Time Position Based in Cleveland

Supportive and Collaborative Team Culture

Career development Opportunities

Meaningful Work That Makes a Difference Every Day

Prospect to Support Older Australians and People Living with Disability

STAR Community Services is an equal-chance employer, celebrating diversity and fostering an inclusive work environment. We are committed to building an inclusive and diverse workforce that continues to reflect the community we support. We strongly encourage people from all cultural and linguistically diverse backgrounds to apply, including Aboriginal and Torres Strait Islander people.

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📌 Transport Services Officer (Cleveland)
🏢 STAR Community Services
📍 Cleveland