TRS - Public Sector in NSW is seeking a Call Centre Officer for multiple NSW locations (Newcaste, Bathurst, Parramatta, Wollongong). The role supports a NSW Government Department's shared services by handling initial customer enquiries and maintaining the CRM data base.
Key accountabilities include delivering high quality service in a high-volume centre, referring complex queries to the Centre of Expertise, keeping policy knowledge updated, and maintaining accurate records.
📌 NSW Government Call Centre Specialist — CRM (Australia)
🏢 TRS - Public Sector
📍 Australia
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