About The Role

We're looking for a licensed Customs Broker who enjoys solving complex customs and clearance challenges and wants broader exposure than a traditional brokerage role.

This position combines hands-on customs brokerage with involvement in customer solutions, process improvement projects, operational initiatives and future service development across Australia and New Zealand.

While customs clearance remains at the core of the role, you'll also work closely with senior leaders on projects, customer requirements, regulatory challenges and process improvements that help shape the future of clearance operations.

For the right person, this is an chance to build your profile, gain exposure to senior stakeholders and develop experience well beyond day-to-day brokerage activities.

What You'll Be Doing

- Managing customs clearances and complex declaration activity
- Providing technical customs advice and support
- Reviewing tariff classifications and regulatory requirements
- Working directly with customers to resolve clearance issues
- Supporting solutions for customers with specialized customs and compliance requirements
- Reviewing and improving operational processes and SOPs
- Participating in projects involving automation, technology and process improvement
- Supporting customer onboarding and implementation activities
- Working with Operations, Compliance, Commercial and Engineering teams across Australia and APAC
- Assisting with training, coaching and knowledge sharing across the team

Why This Role Is Different

This is not a traditional broker role focused solely on declaration processing.

You'll Have Opportunities To

- Work on high-profile customer solutions and projects
- Gain exposure to regional operations across Australia, New Zealand and APAC
- Be involved in process improvement and automation initiatives
- Participate in customer meetings and technical discussions
- Build relationships with senior operational, compliance and commercial stakeholders
- Develop skills that support future progression into leadership,



project or specialist roles

At the same time, the role remains grounded in practical customs brokerage work and technical expertise.

What Success Looks Like

- Become a trusted technical resource for customs and clearance matters
- Built strong relationships with customers and internal stakeholders
- Contributed to process improvements and operational initiatives
- Developed expertise in specialized customer solutions
- Expanded your exposure beyond traditional brokerage activities

Skills & Experience

We're interested in Customs Brokers who have strong technical capability, sound judgement and a desire to continue developing their career.

Essential

- Licensed Customs Broker
- Strong understanding of Australian customs legislation and brokerage operations
- Experience managing customs declarations and complex clearances
- Strong attention to detail and regulatory compliance
- Excellent written and verbal communication skillsAbility to build productive relationships with customers and stakeholders

Highly Regarded

- Experience handling escalated or complex customer matters
- Trade compliance knowledge
- Process improvement experience
- Project or implementation experience
- Coaching or mentoring experience

What We Offer

Career Growth and Development

At FedEx, many customs professionals have progressed into leadership, engineering, project and management roles across the business.

We Actively Support Career Development Through

- Internal promotions
- Cross-functional projects
- Leadership development opportunities
- Tuition assistance programs
- Technical and professional training

Extra benefits

- Competitive salary package
- Hybrid working arrangements once established in the role
- Regional exposure across Australia, New Zealand and APAC
- Participation in business improvement and technology projects
- Employee assistance and wellbeing programs
- Employee discounts across a range of products and services

Who Are We?

At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about c

📌 Customs Broker Lead (Australia)
🏢 FedEx Australia
📍 Australia