Senior Claims Officer Insurance Claims Management

Senior Claims Officer Insurance Claims Management

At the NSW Department of Education , we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

- Ongoing
- Salary: Clerk grade 3/4 starting from $87,199 to $ 95,482 + Super + flex leave

About the role

Join a collaborative team responsible for managing insurance claims across property, motor and miscellaneous claims for the NSW Department of Education. As a Senior Claims Officer, you will play a key role in supporting schools through the claims process, providing practical advice and ensuring claims are managed efficiently and effectively.

In this role, you will:

- Manage and coordinate insurance claims across property, motor and miscellaneous portfolios, ensuring claims progress in accordance with relevant policies, procedures and timeframes.
- Provide clear, timely and customer-focused advice to schools, guiding them through the claims process and helping them understand requirements, responsibilities and next steps.
- Build and maintain strong working relationships with schools, claims providers, insurers and internal stakeholders to facilitate effective claims management and timely resolution.
- Monitor claim progress, identify and address emerging issues, follow up on outstanding matters and work proactively to achieve practical outcomes.
- Contribute to continuous improvement in claims management practices, promote consistent service delivery and support a positive customer experience across the Department.




- Provide a responsive and skilled service that enables schools to navigate insurance matters confidently and remain focused on delivering quality education.

For further information please click here to view the role description

About you -

You are an experienced insurance and claim professional with strong organisational, communication and stakeholder management skills. You bring a proactive, customer-focused approach to your work and the ability to manage complex matters, exercise sound judgement and deliver effective outcomes in a fast-paced environment.

To be successful in this role, you will demonstrate:

- Insurance and claims expertise: Demonstrated experience in insurance and claims management, ideally across property and motor claims, with a sound understanding of claims assessment, management and resolution processes.
- Strong communication and relationship management: Highly developed interpersonal and communication skills, with the ability to build productive relationships with school staff, insurers, claims providers and internal stakeholders, and communicate complex insurance matters clearly and confidently.
- Customer-focused service delivery: A commitment to providing responsive, approachable and practical support, understanding customer needs and ensuring stakeholders receive timely advice and regular updates.




- Ownership and accountability: The ability to take ownership of claims, proactively follow up outstanding matters, identify potential issues and drive claims towards timely and effective resolution.
- Organisation and prioritisation: Well-developed time management and organisational skills, with the ability to manage competing priorities, maintain accurate records and meet deadlines.
- Judgement and problem-solving: The ability to analyse information, assess risks, resolve issues and make sound, evidence-based decisions within relevant policies and procedures.
- Collaboration and continuous improvement: A demonstrated ability to work effectively as part of a team, share knowledge and contribute to improved processes and service outcomes
- Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
- Flex Leave entitlements, generous holidays & leave conditions
- Opportunities for advancement and mobility across the Department to support your career growth

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employe

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