RLDatix is seeking a Support Analyst to join our Customer Support team. You will provide rapid, effective assistance to customers across phone and ticket channels, triaging and resolving routine to semi-routine inquiries while escalating complex issues.
You will work with a Windows enterprise environment, SaaS platforms, and Zendesk to ensure high-quality service, accurate issue identification, and prompt escalation where needed. The role emphasises transparent communication and operational efficiency.
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📌 SaaS Support Analyst — Windows & SQL Expert (Melbourne)
🏢 RLDatix
📍 Melbourne
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