Probe Group in Melbourne is seeking a Hardship Customer Service Representative to support banking customers facing financial vulnerability. You will handle inbound/outbound calls and messaging, document interactions, and follow compliance guidelines.
Working in a hybrid model at our Melbourne location, you will train for 4 weeks remotely with an in office start, then rotate shifts 8am–9pm, Monday to Saturday. The role emphasizes empathy, problem-solving, and accurate data entry.
📌 Empathy-Driven Hardship Support Specialist (Australia)
🏢 Probe Group
📍 Australia
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