Customer Service & Reservations (Casual or Part Time)

Scenic World is a proud third‑generation family business with a deep passion for showcasing the beauty of the Blue Mountains to the world. We’re committed to continually evolving & delivering unforgettable, world‑class experiences that inspire our guests and celebrate our incredible surrounds.

We’re currently looking for a confident, organised and customer‑focused Customer Service star to join our Experience Planner Team. This administrative role plays a key part in shaping each guest’s journey, from first enquiry to arrival & helping ensure every visit to Scenic World is seamless, welcoming & memorable.

This opportunity is ideal for someone with a strong background in customer service and administration who genuinely loves helping people, loves working within a back of house role with a lot of variety throughout the day, and thrives in a fast‑paced, guest‑focused environment.

What You’ll Be Doing

You will be at the heart of our guest experience, with responsibilities including:

- Responding to phone calls, emails, online booking requests and front office administrative duties
- Processing tour company, group and education bookings using our online booking systems
- Working closely with ourTicketing team to ensure smooth check‑in experiences for groups
- Managing all education bookings and related enquiries

Scenic World is a proud third‑generation family business with a deep passion for showcasing the beauty of the Blue Mountains to the world. We’re committed to continually evolving & delivering unforgettable, world‑class experiences that inspire our guests and celebrate our incredible surrounds.

We’re currently looking for a confident,



organised and customer‑focused Customer Service star to join our Experience Planner Team. This administrative role plays a key part in shaping each guest’s journey, from first enquiry to arrival & helping ensure every visit to Scenic World is seamless, welcoming & memorable.

This opportunity is ideal for someone with a robust background in customer service and administration who genuinely loves helping people, loves working within a back of house role with a lot of variety throughout the day, and thrives in a fast‑paced, guest‑focused environment.

What You’ll Be Doing

You will be at the heart of our guest experience, with responsibilities including:

- Responding to phone calls, emails, online booking requests and front office administrative duties
- Processing tour company, group and education bookings using our online booking systems
- Working closely with ourTicketing team to ensure smooth check‑in experiences for groups
- Managing all education bookings and related enquiries

What We’re Looking For

To succeed in this role, you will demonstrate:

- Strong customer service skills and a genuine passion for helping others
- Clear, confident communication with a wide range of internal and external stakeholders
- Experience using electronic booking or reservation systems (or the confidence to learn quickly)
- Positive, solution‑focused language
- The ability to stay calm and professional under pressure
- Adaptability and a team‑orientated approach
- Ability to work independently, while also collaborating effectively within theteam environment
- If this sounds like your next excellent opportunity at Scenic World, we would love to hear from you!

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📌 Customer Service & Reservations (Casual or Part Time) (Katoomba)
🏢 Scenic World
📍 Katoomba