Role:

Part Time Student Advisor, ILSC & Greystone College

Reports to:

Student Services Manager

Location:

Perth

Description:

ILSC & Greystone College Australia,part of the ILSC Education Group, is a private language and career college with campuses in Perth, Adelaide, Melbourne, Sydney and Brisbane, as well as in Canada and India.

This varied and challenging position is open at our Perth Campus and offers numerous opportunities for growth and development within the international education industry. The Student Services Administration Assistant role reports to the Student Services Manager and is responsible for a variety of functions, such as:

Student Advising Duties

- Supporting students on campus, by phone or via LIVE chat by advising on aspects such as general program information, academic issues, payment delays, or cultural acclimatization
- Helping students, agents andvisitors with questions and problems and/or leading them to the correct department
- Processing student service requests throughout the school platforms
- Supporting student accommodation requests (i.e., homestay and student residence) by providing information and liaising with the Accommodations team
- Providing a special duty of care for underage students with weekly check-ups
- Facilitating academic and financial intervention and problem-solving (if required)
- Creating and revising invoices and payment plans
- Acting as a point of contact for walk-in students, conducting school tours and ensuring successful conversions
- Facilitating student program extensions at ILSC or Greystone College
- Updating PRISMS, or any other official platform,



with relevant student information
- Assisting the manager and academic director with special assigned tasks

Administrative duties

- Greeting students,agentsand visitors in a warm,friendlyand skilled manner
- Helping students with login issues to theschool Appsor digital platforms
- Answering the phone, transferringcallsand taking messages
- Supporting local teams with the weekly orientation process for new students (including pre-arrival checks and communication, Orientation Day, and late-comer follow-ups)
- Supporting the reception team according to operational needs
- Updating the school’s academic management system(Odyssey), learner management system (MOODLE),as well as other databases (PRISMS)
- Attending general staff meetings and training sessions as needed

Selection Criteria

1. Understanding key regulatory compliance requirements, including: ESOS Act, National Code 2018, ELICOS Standards 2018, NEAS
2. Working experience within the education industry.
3. Demonstrated customer service skills
4. Excellent time management and ability to work under pressure in a fast-paced environment
5. Proven leadership skills
6. Outstanding organisational and prioritising skills
7.



Effective and clear written and oral communication in English
8. Excellent technical skills (Database, Microsoft 365, PRISMS, etc.)
9. Able to respond appropriately and promptly to a variety of enquiries from current and prospective students, agents and sales teams
10. Able to find information and work independently and collaboratively with other departments
11. Able to be flexible, adaptable and have problem-solving skills
12. Able to always maintain composure and professional behaviour, especially while under pressure
13. Proactive in taking the lead on tasks and collaborating with the team on the workload
14. Patient, empathetic and approachable
15. Fluency in Spanish

Working Hours and working rights

- This is a permanent part-time position and has an immediate start. Subject to a six-month probation period.
- This position is based at the Perth Campus. Working-from-home arrangements will not be available.
- Our ordinary hours of work are between 7:30 am and 7:00 pm from Monday to Friday. The schedule aims to cover 11 am to 7 pm, will be discussed with the manager, and must adhere to operational requirements.

About ELS, ILSC & Greystone College

A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers life-changing educational experiences in Canada, Australia, Ireland and India, some of the world’s most attractive and popular English-speaking work and study destinations. Since opening it

📌 Part-Time Student Advisor (Australia)
🏢 ILSC Education Group
📍 Australia