Patient Access Officer - Surgery and Oral Medicine

Oral Health Victoria (formerly Dental Health Services Victoria) – Carlton VIC

We are seeking a Patient Access Officer to join our committed and supportive team at the Royal Dental Hospital of Melbourne. The Patient Access Officer supports the administrative function at the Royal Dental Hospital of Melbourne (RDHM). This role provides administrative support to the Surgery and Oral Medicine team at RDHM. This role is customer facing, providing exemplary customer service to patients in preparation for their appointment and providing an outstanding patient experience.

- Casual opportunity available
- HS1 - $30.76 per hour plus 25% casual loading
- Your work will support Victorians better their oral health

We are seeking a Patient Access Officer to join our committed and supportive team at the Royal Dental Hospital of Melbourne. The Patient Access Officer supports the administrative function at the Royal Dental Hospital of Melbourne (RDHM). This role provides administrative support to the Surgery and Oral Medicine team at RDHM. This role is customer facing, providing exemplary customer service to patients in preparation for their appointment and providing an outstanding patient experience.

- Casual opportunity available
- HS1 - $30.76 per hour plus 25% casual loading
- Your work will support Victorians better their oral health

About Dental Health Services Victoria

At Oral Health Victoria (OHV), we know our team is key to delivering better oral health for Victoria. Our team is open and collaborative with a focus on helping to make a real difference to people’s lives.



You’ll thrive with a team around you of like-minded people, whilst you get your teeth stuck into diverse work. Sounds like a place you want to be?

About The Role

We are seeking a Patient Access Officer to join our committed and supportive team at the Royal Dental Hospital of Melbourne. The Patient Access Officer supports the administrative function at the Royal Dental Hospital of Melbourne (RDHM). This role provides administrative support to the Surgery and Oral Medicine team at RDHM. This role is customer facing, providing exemplary customer service to patients in preparation for their appointment and providing an outstanding patient experience.

Key Responsibilities Include

- Provide patient centered care to deliver high quality customer service to our patients
- Respond and resolve customer complaints efficiently, escalating when required.
- Provide administrative services across the entire patient experience to support patient access to services. The role encompasses front and back desk duties to support the patient experience.
- Greet and check in patients for their appointment and complete registration and documentation requirements
- Provide relevant patient information and associated fees
- Take inbound calls (book & reschedule appointments,



discuss waitlist queries, enquires)
- Make outbound calls to book & reschedule appointments
- Process patient referrals
- Book interpreters, as required
- Respond to patient queries (email/webchat)
- Provide ad-hoc patient related administration support to clinicians and other stakeholders

Please see attached position description for a full list of the position's roles and responsibilities.

About You

- Health administration experience is desirable.
- Experience in managing front desk, calls and payments.
- Customer service and conflict resolution skills.
- MS Office and computer literacy skills.
- Proficiency in verbal and written communication.
- Time management.
- Attention to detail.

Why work at OHV?

- It’s the people who make the difference at OHV Join a friendly and collaborative team in a supportive and dynamic setting.
- Mental wellbeing: Carlton boasts several green spaces, including the beautiful Carlton Gardens which provides a relaxing break from the office. Perfect for lunchtime strolls to recharge
- Competitive perks: Discounted annual Myki ticket and affordable car parking are provided to help ease travel expenses.
- Public Transport. Carlton is well-connected by public transport, including trams and buses, making commuting convenient. The proximity to the CBD also means you can easily access various transport options.
- Comprehensive support. We have a committed Employee Assistance Program (EAP) through TELUS Health and a vibrant wellbeing hub to promote healthy habits and preventive care.
- Proxi

📌 Patient Access Officer (Australia)
🏢 Oral Health Victoria (formerly Dental Health Services Victoria)
📍 Australia