Mercure Melbourne Doncaster is a 183 room & suite hotel is Australia’s first of the next generation Mercure brand, introducing approachable elegance in an untouched pocket of the Eastern Suburbs. Featuring restaurant, indoor heated swimming pool, elite fitness centre, expansive outdoor terraces with views from the Yarra Ranges to the CBD and has six event spaces for up to 200 guests with dedicated outdoor terraces to provide seamless indoor/outdoor flow.

We are a vibrant and forward-thinking hotel with a reputation for hostingexceptionalconferences, meetings, and events. From corporate gatherings to high-energy incentives, we create moments that leave a lasting impact. Now, we’re looking for a talented individual to maximize our potential in the Conference & Events market and help us grow even more

Did you know that Mercure Melbourne Doncaster is the only venue in the Eastern Suburbs that you can have panoramic views of the Dandenong Ranges and Melbourne’s City Skyline? Come on in and check them out

Company Description

Mercure Melbourne Doncaster is a 183 room & suite hotel is Australia’s first of the next generation Mercure brand, introducing approachable elegance in an untouched pocket of the Eastern Suburbs. Featuring restaurant, indoor heated swimming pool, elite fitness centre, expansive outdoor terraces with views from the Yarra Ranges to the CBD and has six event spaces for up to 200 guests with dedicated outdoor terraces to provide seamless indoor/outdoor flow.

We are a vibrant and forward-thinking hotel with a reputation for hostingexceptionalconferences, meetings, and events. From corporate gatherings to high-energy incentives, we create moments that leave a lasting impact. Now,



we’re looking for a talented individual to maximize our potential in the Conference & Events market and help us grow even more

Did you know that Mercure Melbourne Doncaster is the only venue in the Eastern Suburbs that you can have panoramic views of the Dandenong Ranges and Melbourne’s City Skyline? Come on in and check them out

Job Description

The Conference Duty Manager is responsible for the smooth and successful operation of conferences, meetings, corporate events, and functions at the hotel. The role ensures exceptional guest service, effective team coordination, high operational standards, and a memorable experience for every client, in line with Accor brand standards and Heartist culture.

Conference & Event Operations

- Oversee the daily operations of conferences, meetings, seminars, and corporate functions.
- Ensure conference rooms are set up according to event orders, floor plans, and client requirements.
- Check room layouts, audiovisual equipment, signage, catering arrangements, and overall presentation before each event.
- Conduct pre-event checks and ensure all event requirements are delivered on time.
- Monitor events throughout the day and promptly address any operational issues.

Guest & Client Relations

- Welcome conference organisers, delegates, and VIP guests professionally.




- Act as the main point of contact for clients during events.
- Ensure client expectations are met and service standards are consistently maintained.
- Respond to guest requests, feedback, and complaints promptly and professionally.
- Build positive relationships with clients to encourage repeat business.

Team Leadership & Coordination

- Supervise conference and event team members during shifts.
- Allocate duties, conduct briefings, and ensure team members understand event requirements.
- Coordinate with the Kitchen, Food & Beverage, Front Office, Housekeeping, Maintenance, and Sales teams.
- Support team training, coaching, and performance development.
- Promote teamwork, accountability, and a positive Heartist culture.

Food & Beverage Service

- Oversee conference catering, including morning and afternoon tea, working lunches, buffets, and beverage service.
- Ensure food presentation, service timing, cleanliness, and quality meet hotel standards.
- Liaise with the Executive Chef and F&B; team regarding dietary requirements and special requests.
- Monitor food safety, hygiene, responsible service of alcohol where applicable, and relevant safety procedures.

Health, Safety & Compliance

- Ensure conference spaces are safe, clean, and ready for use.
- Monitor compliance with workplace health and safety requirements and hotel procedures.
- Ensure emergency exits, accessways, and evacuation routes remain explicit.
- Report hazards, incidents, equipment faults, and maintenance issues promptly.
- Follow relevant hotel policies and applicable Australian workplace requirements.

Financial & Administrative Responsibilities

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📌 Conference Duty Manager (Australia)
🏢 MERCURE
📍 Australia