Matrix Solutions in Sydney is seeking an IT Service Desk professional to join a small team. You will handle L1 and L2 tickets, provide friendly customer support, and help manage ordering of hardware and software, as well as billing agreements.
The ideal candidate has a IT degree and 1-3 years MSP experience, robust communication and documentation skills, and solid knowledge of M365, Active Directory, DNS, DHCP and networking. AI-assisted workflow improvements welcome.
📌 IT Support Engineer (Australia)
🏢 Matrix Solutions
📍 Australia
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