Customer Care Specialist - Home and Community Services
Location: Hunters Hill
Contract type: Permanent
Position: Full Time
Pay rate: $42 per hour + superannuation
Up to $18,550 tax free with Not‑for‑profit salary packaging
Job Description:
- Responding to client, community worker, and staff enquiries via phone, email, and digital channels.
- Providing first‑contact resolution for enquiries, feedback, and complaints, escalating when required.
- Supporting rostering enquiries, care plan questions, welfare checks, and service coordination requests.
- Assisting with incident management, login issues, and service delivery support.
- Accurately documenting all customer interactions and maintaining client records.
- Ensuring compliance with Aged Care Quality Standards,
Support at Home requirements, and organisational policies.
- Maintaining confidentiality and managing incidents, complaints, and hazards appropriately.
Competitive salary
Not‑for‑profit tax advantages so you pay less tax
Fitness Passport discounted gym benefits
Paid Parental leave
Long Service leave after 5 years
A values‑based organisation that welcomes applicants from all faiths and backgrounds
Choose Catholic Healthcare where you can make a positive impact and be well rewarded.