Company:

Company: Liverpool University Hospitals NHS Foundation Trust

A Vacancy at Liverpool University Hospitals NHS Foundation Trust.

Administration Services Manager

Band 5

The post holder will provide support to the Deputy Head of Operations and ServiceManagers within the Trauma & Orthopaedics Care Group. The post holder will manage secretarial/administrative staff and co-ordinate and manage the Medical Roster to provide an efficient and effective service.

The successful candidate will have experience of clinical administrative systems and experience of managing staff within a busy and varied work setting. A good understanding of the priorities of the NHS would be advantageous.

The Administration Services Manager will manage secretarial/administrative staff to provide and efficient and effective service.

The post holder will participate in the development of corporate objectives, policies and strategic plans. The post holder will be expected to organise their own workload and that of the divisional secretarial/administrative teams.

Responsible for ensuring optimum use of physical capacity throughout administration teams to deliver service and to ensure robust plans are in place to develop and improve the administrative role in line with new practices.

The post holder will be expected to develop and co-ordinate the delivery of high quality training to administration teams, ensuring training delivery meets customers' needs and is delivered professionally and effectively.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group,



formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit theircareers page.

Planning and Organisational Tasks

1. 1. The post holder will manage a complete administrative service including word processing,



audio typing composition of letters, diary management, and appointments.
2. 2. Prioritise incoming requests for support, using judgement, expertise of speciality and experience to decide on service priorities.
3. 3. Maintain close working relationships between consultants, Directorate Management Teams and patients where appropriate.
4. 4. Introduce and implement new practices to enhance service development. Developing protocols and procedures for improving clinical secretarial/administrative services.
5. 5. Provide weekly and monthly planning reports to ensure cross cover support arrangements are actively being monitored.
6. 6. Develop office and administrative practices to continually improve services.
7. 7. Ensure compliance in relation to new policies including 18 week pathway,
8. 8. Manage staffing levels and workloads across specialities, to ensure performance standards are met.

Responsibilities for Information Resources

1. 9. Communicate complex and sensitive information with a range of staff across the organisation/organisations.
2. 10. Maintain accurate, timely and legible records.
3. 11. Maintain consistency with standards of patient care
4. 12. Ensure contact with patients/relatives regarding non clinical advice, is provided in a tactful and sensitive manner.
5. 13. Record and input data onto databases and systems as required

Knowledge and Experience

1. 14. Use knowledge of administrative procedures and software programmes to improve service efficiency and effectiveness
2. 15. Exercise judgement when dealing with patient enquiries, analysing and resolving problems at source.
3. 16. Recognise the effective utilisation of al

📌 Administration Services Manager (Australia)
🏢 Liverpool University Hospitals NHS Foundation Trust
📍 Australia