The Coles Group is seeking a Senior Manager, Customer Transformation to own the integrated management of its customer experience transformation portfolio. You will connect strategic priorities with investment, capacity, dependencies and value, delivering explicit executive recommendations and governance across multiple functions.
You will lead a team of CX Transformation analysts, drive prioritisation and sequencing, and set high standards for analysis, problem-solving and decision support to
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📌 Senior CX Transformation Leader (Melbourne)
🏢 The Coles Group
📍 Melbourne
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