Senior Contact Centre Leader - Elevate CX & Team Growth (City of Gold Coast)

Senior Contact Centre Leader - Elevate CX & Team Growth (City of Gold Coast)

07 Nov
|
Concentrix
|
City of Gold Coast

07 Nov

Concentrix

City of Gold Coast

Concentrix on the Gold Coast is seeking a Senior Contact Centre Lead to drive customer experience and performance across multiple teams. You will lead leaders, coach staff, and oversee end-to-end operations with a focus on service delivery, productivity and client outcomes.

You will steer workforce planning, monitor key metrics, and build strong client partnerships while ensuring compliance and staff wellbeing in a rapid-paced environment.

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📌 Senior Contact Centre Leader - Elevate CX & Team Growth (City of Gold Coast)
🏢 Concentrix
📍 City of Gold Coast

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