À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.

Join our team and what we'll accomplish together

At TELUS Health, we’re passionate about creating exceptional client experiences and making a meaningful impact through the work we do.

We’re looking for a proactive, highly organised and detail-oriented Account Services Representative to join our Global Team.

In this role, you’ll be an integral part of our client operations, providing essential administrative and operational support to our Customer Success Managers and clients. From coordinating account updates and resolving billing enquiries to maintaining accurate client information, you’ll play a key role in ensuring our clients receive a seamless and high-quality experience.

This is a fantastic opportunity for someone who thrives in a fast-paced, collaborative environment, enjoys taking ownership of their work and brings a solutions-focused mindset to everything they do.

The role can be based in Melbourne, Sydney or Brisbane, offering the flexibility to work fully remotely with ad hoc collaboration days in the office as required.

Role & Responsibilities:

- Manage and prioritise a high-volume case queue in Salesforce, ensuring client requests are actioned accurately, efficiently and within expected timeframes.
- Provide administrative and operational support to Customer Success Managers, responding to client enquiries and coordinating account-related activities.
- Process client account updates, including service amendments, pricing adjustments, billing changes and account information updates.
- Investigate billing discrepancies and collaborate with internal teams to support timely and accurate resolutions.
- Maintain accurate client records across Salesforce and other internal platforms, ensuring data integrity and consistency.
- Build collaborative relationships with stakeholders across Customer Success, Billing, Finance and other business functions to deliver positive client outcomes.




- Maintain comprehensive case notes, documentation and records while ensuring compliance with established processes and procedures.
- Contribute to special projects, system enhancements and continuous improvement initiatives to strengthen operational efficiencies and service delivery.

Skills & Experience Required:

- A minimum of 2 years’ experience in client services, account administration, customer support or a similar operational role.
- Experience using Salesforce or comparable CRM systems, with confidence navigating multiple platforms and managing client information.
- Exceptional attention to detail and a commitment to maintaining accurate records and delivering high-quality work.
- Strong organisational and time-management skills, with the ability to balance a high-volume workload and competing priorities.
- Excellent written and verbal communication skills, coupled with a professional, client-centric approach.
- A proactive and solutions-focused mindset, with the ability to investigate issues, take ownership and follow through to resolution.
- Confidence working both independently and collaboratively within a fast-paced, remote-first setting.
- Proficiency in Microsoft Office applications, including Excel, Outlook and Teams.
- Experience with billing processes, financial administration or supporting Customer Success teams will be highly regarded.
- Previous experience within healthcare, employee benefits, EAP services or a global organisation would be advantageous.

Benefits & Perks

- At TELUS Health, we offer more than just a job – we offer the opportunity to be part of a global movement empowering every person to live their healthiest life, while building healthier, happier workplaces across Australia and beyond.
- Competitive salary package and annual performance bonus
- 2 dedicated Wellbeing Days annually, plus Volunteer Days to give back through our charitable partnerships
- Comprehensive insurance coverage including Total Disability and Death Cover
- Employee Assistance Program (EAP)



and access to leading health & wellbeing platforms
- Flexible work arrangements – work remotely, in-office, or a blend that suits your lifestyle
- Award-winning Amazing People Performance Development program to accelerate your growth
- Career mobility across local and global locations and businesses within our 100,000+ team member organisation
- LinkedIn Learning account with unlimited access to thousands of professional courses
- Six employee-led Diversity & Inclusiveness resource groups with 7,000+ members
- Values-driven, collaborative, and inclusive team culture united by our purpose to drive remarkable health outcomes

À propos de nous

Nous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d’innovation qui permet aux membres de l’équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique. À TELUS, nous sommes fiers de notre culture qui encourage la diversité. Nous croyons foncièrement à l’importance d’adopter des pratiques équitables en matière d’emploi. Ainsi, le dossier de tous les candidats qualifiés est étudié. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapés, au besoin.

Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.

Remarque aux candidats du Québec : si la connaissance de l’anglais est requise, c’est parce que le/la membre d'équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches.

En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.

📌 Account Services Representative (Sydney)
🏢 Telus
📍 Sydney