AFCA, the Australian Financial Complaints Authority, invites a seasoned senior manager to establish the Dispute Resolution function for scams. You will lead multiple teams, set standards, and ensure trauma-informed, fair outcomes across complex scam cases.
This hybrid role starts ahead of the 31 March 2027 launch window, with a focus on scalable operations, budget and workforce planning, and stakeholder collaboration with regulators, industry bodies and consumer groups.
📌 Head of Scams Dispute Resolution (Australia)
🏢 AFCA
📍 Australia
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