About the role

We're looking for an energetic communicator to join Trellis Data and help people adopt AI with confidence. You'll be one of our friendly faces of Agentaus — explaining our sovereign AI platform clearly, helping users with day-to-day technical questions, and making sure the tech team hears exactly what people need. No formal technical background is required; curiosity and enthusiasm matter more.

Key responsibilities

- Explain Agentaus and Trellis Data's AI solutions clearly to customers and internal team
- Assist users with minor technical issues and day-to-day questions
- Gather user feedback and communicate requirements straight to the point for our developers and engineers
- Support team operations, including:
- Shared Inbox management and keeping data records accurate
- Assist with internal documentation, procedures and knowledge management




- Trellis Data news updates
- Mailchimp campaigns
- Administer content on our AI platform, including FAQs, feature and update notes

- Help build and refine product demo materials and examples

- Customer demonstrations

What we're looking for

- Explicit and direct verbal and written communication skills.
- Confidence working with developers and engineers, with a willingness to discuss technical topics and continue learning.
- Genuine enthusiasm for artificial intelligence and helping others adopt it.
- A curious, hands-on approach and eagerness to get involved.
- Eligibility to obtain an Australian security clearance.
- An existing security clearance is favourable.

📌 AI Adoption Specialist (Griffith)
🏢 Trellis Data
📍 Griffith